Reference

How 1111vat Handles Your Personal Data

This page sets out exactly what data we collect when you use your account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data collected at registrationPayment data: bKash, Nagad, RocketCookie and device data explainedYour right to request data changesContact us directly to raise concerns
1111vat How 1111vat Handles Your Personal Data
REACH US DIRECTLY

Contact Us About Your Privacy

If you want to review the data we hold on your account, request a correction or ask us to delete specific records, our support team handles privacy requests separately from general account queries. Raise your request through any of the channels below and include your registered contact number so we can verify your identity before making any changes.

Live Chat Start a live chat session from your account dashboard. State that your query is a privacy request and our team will escalate it to the right team.
Email Support Send your data request by email to our support address. Include your registered number and a brief description of what you need changed or removed.
Account Help Centre Visit the Help section inside your account to find the data request form. It routes directly to our account security team for faster handling.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered account protections — SSL encryption on all data in transit, session tokens that expire on logout, and OTP verification when your account is accessed from a new device. Cookies track your session state and payment preferences so you do not have to re-enter your bKash or Nagad details on every visit, but you can clear them at any time through your browser settings without losing your account.

Data Retention

We keep your account records for as long as your account is active and for the period required by applicable financial regulations. Closed accounts are archived and access is restricted.

Cookie Controls

Session cookies are essential for account login and payment routing. Analytics cookies are non-essential and can be declined in your browser without affecting your bKash or Nagad deposit flow.

Account Security Practices

OTP verification activates whenever your account is opened on an unrecognised device. This applies whether you log in via mobile browser or a saved shortcut on Android.

Requesting Data Changes

You can request to view, correct or remove your personal data at any time. We aim to confirm receipt within two working days and complete straightforward requests as quickly as our verification process allows.

Your Privacy Questions Answered

Below are the questions we hear most from account holders in Bangladesh about how their data is handled, what rights they have, and how to act on those rights quickly.

No. We record only the wallet reference number linked to your account for payment routing. Your PIN is entered directly in your mobile wallet app and never passes through our servers.

Yes. Submit a data access request through live chat or email with your registered contact number. We verify your identity first, then share the relevant account data we hold.

Closed account records are archived for the period required under applicable financial regulations. During that period access is restricted, and we do not use archived data for marketing.

We share data only with payment processors such as the services that handle bKash and Rocket transfers. Those partners are under contract to apply equivalent data protections and cannot use your data for their own marketing.

Raise a request via live chat, email or the in-account Help form. Include your registered number so we can verify you. Straightforward corrections are handled as quickly as our verification process allows.

Session cookies remember your preferred payment channel within a single login so you do not re-enter details each time. Clearing cookies removes those preferences but does not affect your account balance or wallet links.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.